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It is our objective to serve you with the utmost respect and customer service that you deserve. If you should ever feel that you are receiving something you would consider less than satisfactory, please feel free to directly contact someone in our office at orders@zartgem.com

Shipping Methods:
Domestic Standard cost of shipping on all orders of $150.00 or under is $9.99. All orders over $150.00 have free shipping via UPS ground within the 48 contiguous U.S. states, and Canada. We ship from Atlanta, GA or our canadian distributor in Montreal.

*NOTE Free shipping is NOT included on items featured of the Internet Specials Page, or Clearance Page to Wholesale Accounts or items on sale.

International orders will be shipped by the best way possible, freight forwarder or postal service. Please e-mail us at orders@zartgem.com to check if we can ship to your country.

Returns, Shortages, Damages & Warranties:
Any returns, shortages, damages must be filed within 10 days in writing from date of receipt of the goods. All returns may be subject to a 10% restocking fee. All returns must be pre-authorized with a return authorization number. All returns must be freight prepaid. All returns must be in original container with original packing. Full credit for return items in original condition, notification of return should be made at the time the item is delivered.

Methods of Payment:
We accept Paypal and Google checkout payments, where you can use your Visa, MasterCard, Discover, American Express, or Check as methods of payment.

Thanks for visiting ZArtGem.com.
Last Updated: 16 May 2010 17:02:42 PDT home  |  about  |  terms  |  contact
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